Our team will be out of office and unable to fulfill orders from February 12-21. We look forward to assisting you upon our return!

FAQ


Q.  What kind of rhinestones do you sell? Who manufacturers them?
Our rhinestones are custom manufactured just for our customers! We are based in the United States.

Q.  What cut are your rhinestones?
Our rhinestones are considered Czech cut preciousa stones, this cut gives them the dimension to make them shine bright! 

Q. Are your colors the same as other manufacturers? 

Since our rhinestones are custom manufactured, we cannot guarantee they will match other manufacturer's stones. We recommend ordering a free sample and color chart on the homepage of our website to determine what colors you need.

Q. My rhinestones look slightly different in person than on the website or my color chart.

Just like natural gemstones, stone colors can vary slightly from batch to batch. The core color should be the same. This is especially the case in AB stones which reflect a multitude of different colors. Rhinestone colors can also vary depending upon the lighting they are viewed under, the fabric they are resting on and whether you are looking at a single stone or several. 

Q. How long will it take for my Rhinestones to be delivered to me?
While we pride ourselves on keeping our items in stock, many of our items are considered special order and may take additional time to get to you. Our in stock items ship within 48 business hours of the order being placed. Specialty items may take up to 4 weeks for you to receive. If you are working on a tight timeline PLEASE contact us prior to ordering and we can get a timeframe for you! 

Q. How will I know when my rhinestones are shipped?
We send you a tracking number and shipping notification as soon as your order has shipped! 

Q. What if some of my items are in stock but some are not? How will they ship?
If an item you have ordered is out of stock, we will notify you and discuss shipping options of additional items. Your order may ship in two separate packages to accommodate a timely turn-around.

Q. Can I get samples?
Absolutely! We offer free samples. Please head to the homepage of our website, and fill out the form there to receive a free sample!

Q. What if I make a mistake in my order?

Contact us via email within 24 hours to correct your order! Our email is sales@therhinestoneplace.com.